Why buy from Firewiredirect? :: Verge Labs Inc. (FirewireDirect.com)

Verge Labs Inc. (FirewireDirect.com) :: Why buy from Firewiredirect?


FirewireDirect.com is a leading provider of high-quality and best-of-class sales and service of professional strength digital storage solutions and peripherals. We offer complete lines of standard and RAID storage solutions for FireWire, FireWire800, 4Gb Fibre, SATA (Serial-ATA), SCSI-320 and USBv2 with peripherals and accessories. Our customers range from consumer, prosumers, professionals through enterprise class as well as educational and government agencies.

FirewireDirect began with a small team of FireWire fans who were alumni of the earliest FireWire development companies and veterans of the mass storage and personal computer industries. The same core team guides the company today, and has through perhaps more FireWire and RAID firsts than any other company out there.

Most manufacturers sell primarily through resellers and retail shops. Those resellers sell hundreds of line items, and may or may not have personal experience with the the products they're selling. We began selling FireWire but now offer Serial-ATA (SATA), SCSI-320, 4Gb Fibre, USB and FireWire 800 connectivity and storage products direct to you, and that's still our focus. By taking this approach, and relying heavily on feedback from our customers, we've developed our line of industry leading products.

FirewireDirect helped bring digital storage and the era of big mass storage to personal computer users with a number of first (and even some "the only") of their kind products, often breaking new ground while bigger companies let us test the market before they waded in. That experience of being out there learning about new products, and staying close to our customers, is how we've developed the most experienced and accessible support model in our field.


	FirewireDirect	Other online retailers, resellers, computer superstores and 'Brick & Mortar' establishments

Vanguard technology	FirewireDirect builds, tests, formats and ships directly to you when you order, so you always get out front technology, the very latest components available for their type.	Warehousing companies don't launch a new model until they run out of the old. Do you know how old the mechanism or firmware is? Did you even know a new chipset just changed everyone's life? Did they?
Backing it up	We are your point of contact for all product support issues... there's no one else for us to send you to. We accept returns for 30 days. We charge no restocking fees. ** unless spcifically stated or close-out specials.	Some retailers and resellers allow returns for as little as 10 days. When they do take it back they'll charge you a restocking fee for your trouble, and then they'll refer you to the original manufacturer. The point is, if they support you at all, the company that took your money will end up telling you to call someone else you never did business with.
Knowing what you're talking about	FirewireDirect is devoted to an Digital Audio, Video and general storage products and peripherals. The support team you talk to here are the same people who build, maintain and support your product, not phone operators flipping through a support manual.	Ask your Superstore salesperson - if you can find one - what they know about Digital Storage or RAID. Their expertise is filling orders for hundreds, if not thousands of different products, recommending products they have most likely never used or those that the manufacturers are incentives for moving. Is it in your best interest to buy that way?
Accessibility	*Support that is authoritative and available, both* before and after the sale...** Email HelpDesk tracks your questions and support inquiries and provides a prompt answer Live Chat gives you immediate access to our support and customer service teams when you need help right away Phone support, for when you actually want to know there are humans standing behind the product.	You might be able to get help from the SuperStore clerk if you pack it back up and drive over there.... you should get an email back if you write to the manufacturer, if the support period provided by the reseller has expired... you can probably call for help, and if it's not one of those $2.95 a minute services or if you haven't called the seller when you really needed to speak to the developer.... You get the idea.